Contact Us
We want you to love your order. If something isn't right we'll make it right.
How to reach us
Email: info@aromaswithaloha.com
We are available to assist with your return Monday through Friday, 9:00 am - 2:00 pm HST.
Returns and refunds
- Contact us within 30 days of delivery. Send us your name, order number, and what the problem is.
- Include a photo if your item arrived damaged, leaked, or was the wrong item.
- We'll reply with next steps. For damaged, missing or incorrect items, we'll send a replacement or refund at no cost to you. For other returns, we'll send you instructions and a return address.
- Your refund goes back to your original payment method within 5-10 business days after we approve the it.
Please note
- Items must be unused and in their original packaging. Return shipping cost within the US is covered by us. Orders outside the US is unfortunately not eligible for free shipping on returns or exchanges.
- Anything used or not in its original packaging can not be returned.
- Lost in transit? Let us know. If your tracking shows no movement or your package hasn't arrived, we'll look into it and either reship or refund.